FREQUENTLY ASKED QUESTIONS

Backflow Prevention

What is a backflow assembly?

A backflow assembly is used to protect potable water supplies from contamination or pollution due to backflow. These are often found connected to sprinkler systems and fire systems.

What is a cross-connection?

A cross-connection is a "link" between drinking water and a system or fixture that carries or contains something other than drinking water. An example would be a garden hose lying in a hot tub.

What is this "test due" notice I keep receiving? Why do I have to do this?

It is *probably* a reminder for you to get your backflow assembly tested. It is an important annual test that helps make sure the public drinking water remains clean and safe.

I did this last year. Why am I getting this notice again?

Because Backflow Assemblies are mechanical units they must be regularly checked to ensure they are in working condition.

Equipment & Services

When can I expect to get my gauge back?

If you are planning on picking up your gauge please give us 3-5 business days. If we are shipping your gauge back to you please allow an additional 4 days for shipping time.

Do you have a insert part here?

Take a look at our parts page! If we don't have it there, we can probably order it for you.

Why should I purchase my gauge from you when I found it cheaper online?

When you buy a gauge from Backflow Management, you get a free 1 year calibration and the promise that if a gauge is defective we'll take care of the problem. Can you say the same for your online source?

Can I return a part I haven't used?

BMI does not offer refunds for any products. All sales are final. Please make sure to carefully review your purchase before completing the transaction. If you have any questions or concerns about your purchase, please contact us before completing the transaction. We are happy to answer any questions you may have and provide additional information as needed to help you make an informed decision. Thank you for understanding.

Training Courses

Is there a Confined Space Certification?

No. Just an education awareness class.

Does your Oregon BATC class prepare me to take the Washington exam?

Yes.

I am going for Level 4 Water Distribution but my coworker is going for Level 1. Can we take the same class?

Yes.

Do you offer evening/weekend courses?

Not at this time, but we are looking at this as a future possibility.

What happens if I don't pass my written/hands on exam?

Call us to schedule a time to retake the exam(s). After a class you have one retake opportunity within 30 days of the end of class.

Cheating...what are the consequences?

Students are observed by an Instructor or Proctor during all written and hands-on exams to ensure high standards of honesty and personal conduct are maintained. Cheating, unauthorized collaboration, deliberate interference of the work of others, fabrication or falsification of data, and other forms of academic dishonesty are considered serious offenses. Such behavior will result in immediate dismissal from class, denial of letter/certificate of course completion, and forfeiture of all tuition fees.

Payments

What methods of payment do you accept?

Visa, MasterCard and Discover; checks; cash (in Portland office only). Credit/Debit card payments can be made through our online payment system after registration or by calling our office. We do not accept American Express.

I signed up for a class; can I pay for it when I come to the class?

Tuition fees are due no later than three business days before the class, unless the class becomes full. If the class becomes full, immediate payment is required to confirm your seat. All payments must go through our Portland office. Instructors cannot accept payments

Do you invoice?

Invoicing is available to approved organizations upon request. Purchase Orders are always appreciated. If invoiced for a training course, the student’s seat is considered “confirmed” even if the invoice has not been paid at the time of the class. Please note: “Paid” invoices aka Statements of Account requested after payment has already been made are subject to a $5 per page Document Fee.

What if I can’t attend a class, or it’s canceled? What happens to my tuition fee?

Tuition fees for all BMI classes are non-refundable. Fees are transferable, but only if we are notified of the inability to attend no less than three business days before the start of the class. We reserve the right to cancel or reschedule any class due to low enrollment, inclement weather or any other unforeseen circumstance. In such a case, the normal tuition policy will still apply. Any monies paid would be held as a credit towards a future class, product, or service.

How long does the credit last?

BMI offers credit to our customers on a limited basis. Credit is issued at the discretion of our credit department and is valid for a period of 1 year from the date of issuance. Customers may use their credit to make purchases with our company during this time. After 1 year, any remaining credit will expire and may no longer be used. It is the responsibility of the customer to keep track of their credit balance and expiration date. If you have any questions about your credit balance or expiration date, please contact our credit department for assistance.